FAQ

100% of our profits go to Charity!

FAQ


Ask Us Anything

We’re here to help, whether your question has to do with shopping, shipping or something else. If you can't find the answer to your question below, call us at 847-835-0026 or email contact@northshoreexchange.org.

 

How do you authenticate?

Each product we accept is put through a multiple-point, brand-specific authentication process. We inspect all applicable leather goods for the appropriate date codes, serial tags and hologram stickers, ensuring that all handbags pass our specific authenticity tests before they are placed in sales.

For fine jewelry pieces, we use 10x binocular microscopes and loupes to inspect items, along with gem-specific instrumentation to determine the natural or synthetic origin of each piece.

North Shore Exchange does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted consignment item is inauthentic, we will first contact the consignor for proof of purchase. If there is still further doubt about the item’s authenticity, we reserve the right to confiscate the item and destroy it in compliance with all laws. Please note, brands sold are not partnered or affiliated with North Shore Exchange. For questions regarding authenticity or how we authenticate, we encourage you to email us at contact@northshoreexchange.org

 

How do I place an order?

Add items to your basket and complete your checkout on Nseglencoeonline.com. You can also place an order over the phone by calling 847-835-0026.

 

Do you ship internationally?

No, we do not ship internationally at this time.

 

Do you ship furniture?

Online furniture purchases must be picked up in store. Shipping is NOT available for these large pieces.

 

How long will it take for me to receive my order?

For purchases made in the continental United States, use the guide below to estimate delivery time.

  • Standard: Allow 2-7 business days for delivery
  • Second Business Day: Allow 2 business days for delivery
  • Next Business Day: Allow 1-2 business day for delivery

Business days are Tuesday through Friday, excluding U.S. federal holidays.

All standard orders will be processed and shipped the next business day. Expedited orders placed after 2PM EST will also be processed and shipped the next business day. Unfortunately, we can't ship to hotels.

 

What forms on online payment do you accept?

For purchases online, North Shore Exchange is proud to accept the following:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • North Shore Exchange Gift Cards

We do not accept:

  • Cash
  • Personal checks
  • Money orders
  • Cash-On-Delivery (C.O.D.)

 

How much will I be charged for sales tax?

That depends on where you live. Sales tax is applied to your nseglencoeonline.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout.

 

Can I change or cancel an existing order?

We strive to get your order to you as quickly as possible. Therefore, most orders are processed immediately and can't be changed or cancelled even if they haven't shipped yet. We understand that there are situations where an order may need to be canceled or changed, and we will do our best to accommodate that need. But, in most cases, we are unable to cancel or change orders.

If you have additional questions, please contact us at 847-835-0026 Tuesday-Saturday 10AM-5:30PM CST.

 

Can I order by phone or email?

We can take your order by phone. To protect your security, we do not accept orders via email. To place an order, call us at 847-835-0026 Tuesday-Saturday 10AM-5:30PM CST.

 

What is your return policy?

All sales are FINAL. NO returns will be accepted either in-store or via our online sales.

 

What else do I need to know before ordering?

Prices

All prices displayed are in US dollars ($) and are subject to change at any time.

Item Colors

Colors on our website are shown as accurately as possible. However, variations in color depend on your monitor, so we cannot guarantee exact matches. If you have any questions regarding color, or anything else, please call us at 847-835-0026.

Dimensions

All items are measured to the nearest quarter inch, rounding up if necessary. All items are weighed to the nearest pound, rounding up if necessary. Items weighing less than one pound are shown at one pound.


 

Is the information I give you secure?

Yes. nseglencoeonline.com uses industry standard encryption to ensure your private information is protected. For more information, please see our Privacy Policy.

 

Where are you located and what are your hours?

North Shore Exchange

372 Hazel Ave.

Glencoe, IL 60022

Tuesday-Saturday 10:00AM - 5:30PM

847-835-0026